24 Hour Emergencies
Our service desk operates 24/7/365 days per year nationwide. Our service desk is supported by an on call manager and our dedicated on-call service engineers. Between them they deal with all out-of-hours emergency calls in a fast and efficient manner. In cases where escalation is required to deal with a major out-of-hours emergency repair, the duty line manager will ensure that they take control of the situation and manage it until all is made safe and repairs are complete.
Our key customers have come to rely on this service as it gives them peace of mind and comfort knowing that our service engineers are always available to them no matter what. As soon as the emergency repair is carried out our Service Engineer notifies the Client immediately.
Dedicated service desk operators field all after hours emergency calls, establish the nature of the call and immediately route the relevant information to the on-call Service Engineer. We have been providing this essential service to our clients for many years with great success. We cater for all emergencies such as;